- After the train departure: online reimbursement on SNCF customer service via SNCF.com> "SNCF at your service"> "Complaints"> reason: "I did not use my ticket". Train cleaning processes are strengthened, and resources increased to ensure trains have sufficient stocks of soap and toilet paper. Only Belgian citizens and residents are authorized to travel, with a few exceptions. What are the terms and conditions for carrying my luggage? In addition, catering in the bar car is no longer provided from Monday, 2 November until further notice, and the hot meal catering service in BUSINESS 1ERE class is suspended from 1 November. - Present a negative result of a molecular test (PCR) or an antigenic test taken less than 72 hours before departure. Failure to comply with this legal obligation could result in you being fined by UK authorities and fined up to £ 100. The Robert Koch Institut website should be consulted very regularly (information available in German and English). Note: for trips between 3/12 and 7/03, in case of exchange, if the price of the new ticket is higher, the price difference will be at your expense. From 15 December, the UK is launching the Test to Release program, which allows you to book a COVID-19 test to be performed from the 5th day of isolation, at a private clinic. Coronavirus : la vaccination est de moins en moins acceptée 2020-12-26T13:00:00.000Z "J'avais lancé des alertes, des dizaines", regrette l'ex-femme du forcené du Puy-de-Dôme The deadline for submitting your voucher request is the day before departure (of your outward journey in the case of a return journey), at midnight. It is a legal requirement that you wear a face covering on public transport in the UK. Currently, no health restriction related to COVID-19 limits entry in France from one of the member countries of the European Union. Pour effectuer cet échange, il est demandé aux voyageurs ayant réservés sur notre site web de contacter notre service clientèle par téléphone (Belgique : +32 2 808 19 17, France : +33 1 83 75 49 69, Allemagne : +49 6 21 37 90 91 44, Pays-Bas :+31 800 370 00 00 ). Même chose pour les billets Thalys et Izy. Suite aux récentes mesures gouvernementales et à l’évolution de la situation épidémiologique, Thalys est contraint de réduire son plan de transport. In order to respect the sanitary instructions, we recommend that you: FlixBus traffic resumed in France on 17/12. The exact exchange / refund conditions therefore depend on the distribution channel used when purchasing the ticket: If you have booked your ticket via CFF: you can obtain a reimbursement free of charge at the counter or via the call center, for any trip up to 4 January 2021 inclusive. Partir à Bruxelles, c'est IZY ! Any price difference between the old and the new ticket applies. Due to a curfew, anyone travelling on French territory between 8 p.m. and 6 a.m. must be provided with a "derogatory travel certificate". Que dois-je faire si le montant de ma commande est différent du montant de mon/mes e-Voucher(s) ? Ex. Déplacement autorisé Merci de consulter le site du gouvernement pour plus de détails sur les trajets autorisés. Pour les demandes de remboursement, la demande doit être introduite dans les … In order to offer maximum flexibility to its passengers, TGV Lyria is implementing commercial measures, in agreement with its distributors, SNCF and CFF, and according to the recommendations of local authorities. This rule applies to stays longer than 48 hours. We also remind you, that you must have your transport ticket and be wearing a mask, it continues to be compulsory upon entering the station and throughout your journey. •    By post via the address: Service Relation Clients SNCF, 62 973 ARRAS Cedex 9 9339 Paris-Amsterdam départ 12:25 à Paris et 13:52 à Bruxelles  Dahalo valo mianadahy indray voasambotry ny zandary avy ao ami’ny poste avancé (PA) Analavory distrikan’i Miarinarivo, ny alarobia 17 jolay 2019 lasa teo ka vehivavy (mpitahiry ny fitaovam-piadiana ampiasain’ireo dahalo, miaraka amin’ny odigasy) ny iray amin’izy ireo. The Junior & Cie service is suspended from 6 to 29 November 2020 inclusive following the government announcements of 28 October 2020. Recherchez une information. REDUCTION OF TRAFFIC FREQUENCY BETWEEN FRANCE AND ITALY. Note: in the event of an exchange, for journeys between 3 December, 2020 and 4 January, 2021, if the price of the new ticket is higher, the fare difference will be at your expense. 9369 Paris-Amsterdam départ 17:25 à Paris et 18:52 à Bruxelles, 9448 Bruxelles-Paris départ 14:43  9340 Amsterdam-Paris départ 11:15 à Amsterdam et 13:13 à Bruxelles  Book online today! In the context of the COVID 19 health crisis, following the decision of the President of the Republic to reduce contact and travel throughout the country to a strict minimum, we are happy to inform you that our assistance services for people with disabilities and reduced mobility are maintained, but we ask that you reserve your assistance in advance so that it is guaranteed. We inform you that the exchange and cancellation fees are waived for trips made before 1 December. À bord de tous nos trains, le port du masque est obligatoire, quelle que soit votre destination. Clients not wearing a mask will not be allowed to board the train. Le saviez-vous ? To benefit from an assistance service, the wearing of a visor will be necessary as well as the presentation of the medical certificate and any document attesting to the disability. In general, it is advisable to follow the instructions published by the French authorities on www.gouvernement.fr/info-coronavirus. If this is your case, you will be given a yellow ticket when you pass through the station access gates. L’article Covid-19: Fijoroana vavolombelona a été récupéré chez Ministère de la Santé […] - ALL passengers aged 16 and over, including French nationals and residents, must complete a declaration requested by local authorities to declare that they do not have symptoms of COVID-19 and that they do not have been in contact with a confirmed case. To cancel and obtain the reimbursement of your ticket free of charge (up to 1h30 before the departure of your train), complete this form. ).Please try again or check the status of your booking with our Contact Centre on +32 70 79 79 79 (€0.30/min). It is always possible to exchange or have your TGV Lyria tickets refunded free of charge, for any trip up to 4 January 2021 inclusive: info here. Opening hours: Monday to Friday from 08:00 AM to 08:00 PM You can check the train traffic on SNCF.com the day before your trip at 5 p.m. Just enter your train number. 9340 Amsterdam-Paris départ 11h15 à Amsterdam et arrivée 14h35 à Paris  In the specific case where you have a medical mask exemption certificate, it is mandatory to wear a visor at stations and on trains. To protect your health and others’, everyone must complete an online Passenger Locator Form before arrival in the United Kingdom. 9315 Paris-Amsterdam départ 08h25 à Paris et arrivée 11h44 à Amsterdam 9316 Bruxelles-Paris départ 09h16 à Bruxelles et arrivée 10h38 à Paris  The SNCF sales areas at Gare de Lyon are now reopened. Currently you are required to self-isolate when arriving in the UK from France, Belgium and the Netherlands. Only customers with a ticket, their exceptional travel certificates and a legitimate reason are authorized to travel. Covid-19 : Les low-cost ont mieux résisté que les compagnies aériennes traditionnelles. Please note that if you have a ticket, you will receive an SNCF message (SMS or email) before your trip with a confirmation or cancellation. From 2 November, the TGV and Intercités catering services are suspended. (99,5 F°) Pour assurer une sécurité maximale de ses clients et de ses collaborateurs, Thalys a pris des mesures sanitaires exceptionnelles. 9024 > London to Paris at 12:24. Cet échange doit être effectué avant le départ prévu initialement. In the event of a control, you must present your train ticket. For journeys between 5 January and 7 March 2021: •    TGV INOUI and INTERCITES: exchange or cancellation of your tickets can be done up until the departure of your train via the ‘My bookings’ section or via the ‘My trips’ section on the mobile app. Train traffic between France, Germany, Luxembourg and Belgium is gradually resuming. Rejoignez-nous sur : Je vais à Paris avec IZY; Je vais à Bruxelles avec IZY; Conditions générales de vente et de transport For journeys from 5 January to 7 March 2021, with TGV INOUI, OUIGO , INTERCITES and INTERNATIONAL TGVs*, exchanges and cancellations will remain free of charge, up to 3 days inclusive before departure. Suite à l’épidémie du Coronavirus, aussi connu sous le nom COVID-19, nous faisons le point sur les mesures mises en place par les principales compagnies ferroviaires, aériennes et de bus desservant la France. Passengers traveling to or from the UK on a Eurostar train are required to adhere to specific measures taken by the carrier to protect passengers and staff and ensure a high standard of cleanliness and hygiene. Whether you travel regularly or occasionally, we can get you there. Travelers should contact the local health agency in their region (list by region) to perform the test within 48 hours after entering Italy and self-isolate while awaiting the results. Cette règle s’applique aux séjours de plus de 48 heures. You are accessing this page in its beta version. The information below is updated regularly and therefore details continue to evolve. The IZY traffic continues to be interrupted. Les voyageurs dont le voyage nécessite d'être modifié et dont nous disposons des coordonnées, seront contactés. Si votre train n’a pas été supprimé mais que vous souhaitez modifier votre voyage, Thalys a par ailleurs pris les mesures commerciales suivantes, disponibles sur le site www.thalys.com : Pour les demandes de remboursement, la demande doit être introduite dans les 30 jours après la date de voyage initiale. Premium class dining services, bar service and lounge access are suspended. 9459 Paris-Dortmund départ 15h55 à Paris et arrivée 20h38 à Dortmund Dans certains cas, l’échange ou le remboursement des billets est également envisageable. This is available on the website of the Ministry of the Interior.Download the certificate of travel from abroad to France. If the test carried out in Italy is positive, the traveler will be placed in isolation (in accommodation at their own expense) and will not be able to leave Italy again until after quarantine (lasting 14 days) and at the condition of two negative and consecutive tests carried out 24 hours apart (if the test happens to be positive again, the quarantine is extended). In order to protect you and our agents, the terms of the assistance service for people with disabilities and reduced mobility remain temporarily adapted. Finally, special attention is paid to cleaning frequently affected areas that are regularly disinfected, such as tables, handles and grab bars. La circulation des trains IZY est suspendue. In the event of an exchange, for travel between 3 December 2020 and 4 January 2021, if the price of the new ticket is higher, the fare difference will be at your expense. En choisissant le train, vous limitez les émissions de CO2 et nous vous remercions. * Note: Resumption of traffic from the United Kingdom to continental Europe, more info under the Eurostar measures. Jusqu'au 15 décembre 2020, une attestation de déplacement dérogatoire doit être présentée pour tout déplacement sur le territoire français. The safety, health and comfort of the passengers are at the heart of Thalys' concerns. It is also recommended that our travelers change their mask every 4 hours, regardless of the model used. Izy Checkout se charge de tout Avec plus de 500 applications disponibles dans l'App Store de Shopify, vous avez beaucoup d'options lorsqu'il s'agit d'étendre les fonctionnalités de votre site e-commerce. Vous aussi, trouvez votre billet de train au meilleur prix ! - 1 round trip between Paris and Amsterdam every day of the week •    OUIGO: exchange free of charge up to 1h30 before the departure of your train from this link. The current situation taken into account, the TGV Lyria traffic conditions are likely to change. Make sure to keep this ticket and go to the dedicated place to leave enough room for everyone. Le Vélobleu et le e-Vélobleu en mode travail et loisirs, des moyens de transports 100 % efficaces Traffic forecasts will be known and indicated no later than 5:00 p.m. the day before: To guarantee you a service of quality, we thank you for contacting our reservation services in case of change or cancellation of your trip. Exchanges and refunds can be carried out online via the dedicated page of our website. En cas de non port du masque, une amende de 95€ pourra être émise à l’encontre du passager concerné sauf exception en cas de prescription médicale, à présenter au Train Manager avant l’embarquement. You can also place an option on a train and pay it later in only a few clicks on OUI.sncf. 9435 Paris-Essen départ 11h55 à Paris et arrivée 16h31 à Essen (limité à Bruxelles le 25/12 et 01/01) New measures regarding travel from the UK to Belgium, between December 23 and 31, have been announced. All travelers who have made a reservation for this period will be contacted by BlaBlaBus, with the terms of reimbursement. If you have booked your ticket through a travel agency, please contact the travel agency for the exact exchange / refund conditions. Customers benefiting from an assistance service must also be able to comply with all other barrier gestures, and in particular the rule of physical distancing with other travelers. Unfortunately, you will no longer be able to request a voucher after this date. BUSINESS 1ERE class is not available for booking for travel between 1 November 2020 and 31 January 2021 inclusive. Please check the official websites for all the updated details: • Swiss government: admin.ch For journeys between 5 January and 7 March 2021, with TGV INOUI and INTERCITES: - exchanges and cancellations will remain free of charge if you complete the process no later than 3 days before departure, - less than 3 days before your departure, the "classic" pricing conditions will apply. In accordance with the latest government announcements, travel restrictions will be eased and a curfew will take place from 8 p.m. to 6 a.m. from 15 December instead of the lockdown. In addition, new restrictive measures are now applied in the canton of Geneva: ge.ch. Travelers arriving in Luxembourg or Belgium also remain subject to the following obligations: - Wearing a mask is compulsory where the distance of 2 meters between people is not possible, in particular in public transport and shops. For further details, exceptions and regularly updated information, please visit the Nederland Wereldwijd website. MAJ le 18/05/2020 – Informations susceptibles d’êtres modifiées. You can make the request via this link. We also inform you that wearing a mask is compulsory on the Thalys trains. The Belgian authorities ask you to complete a passenger tracking form (PLF) within 48 hours of your arrival in Belgium. Sunday 3rd January 2021 Once on French territory, the traveler must comply with the restrictive measures in force: Due to a curfew between 8 p.m. and 6 a.m., travel is prohibited except for professional and certain personal reasons. À la suite des nouvelles mesures de lutte contre le covid-19 prises par le gouvernement néerlandais, les voyageurs venant d’une zone à risque sont tenus de présenter des résultats négatifs d’un test PCR pour pouvoir rentrer dans le pays. Pour plus de détails, des exceptions et des informations mises à jour régulièrement, veuillez consulter le site web de Nederland Wereldwijd. In order to free every other seat, the location of certain passengers on board the train had to be changed. Exchange – change – cancellation – refund. According to the latest news, a negative PCR test is required to travel to or via France. - Pour les billets achetés sur thalys.com, vous pouvez contacter notre Contact Center (horaires d’ouverture : 07h – 22h) : - Pour les billets achetés via les autres canaux, merci de prendre contact avec votre point de vente initial. « Billets », « Où trouver ma référence de voyage… », Créez facilement votre compte My Thalys World. Bienvenue sur la chaîne YouTube de Boursorama ! 9364 Bruxelles-Paris départ à Bruxelles 17h13 et arrivée 18h35 à Paris 3. In the event of an exchange, if the price of the new ticket is higher, the price difference will be your responsibility. Cookie Settings - Exchange according to the price conditions of the ticket. In accordance with the latest government announcements, travel restrictions will be eased and a curfew will take place from 8 p.m. to 6 a.m. from 15 December instead of the lockdown.